SHIPPING INFORMATION

SHIPPING INFORMATION

Effective Date: September 4, 2026

CozyGardenn is owned and operated by Adslion media Limited.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed. Processing occurs on business days. If we need information from you to process an order, we will contact you using the details provided at checkout.

2. FULFILMENT ORIGIN

Orders are fulfilled from Hong Kong. Delivery destination, carrier availability, customs processes, and local delivery conditions can affect the final delivery timeline.

3. ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery is:

• United States: 7–15 business days
• Other destinations offered at checkout: 10–21 business days

Delivery times are estimates, not guaranteed dates. Public holidays, weather, customs clearance, carrier capacity, and incomplete or inaccurate delivery details may cause delay.

4. ESTIMATED TOTAL DELIVERY TIME

Total estimated delivery time includes 1–3 business days of order processing plus the applicable transit time. Orders to the United States are generally delivered within approximately 8–18 business days after payment confirmation. Orders to other destinations offered at checkout are generally delivered within approximately 11–24 business days after payment confirmation. These timeframes are estimates and may be affected by customs, public holidays, weather, carrier capacity, or incomplete delivery information.

5. SHIPPING COSTS

Free standard shipping is available on orders over US$39.99. Where shipping charges apply, the available shipping options and final shipping charge for your delivery address are displayed at checkout before you place your order.

6. TRACKING

Once an order has shipped, we will send a shipping-confirmation email with tracking information when tracking is available from the carrier.

7. DELIVERY DELAYS, LOST PACKAGES, AND DELIVERY CONCERNS

If tracking has not updated for an extended period, a package appears lost, or you have a delivery concern, contact info@cozygardenn.com with your order number and any relevant details. We will review the information and work with the carrier or fulfilment partner where appropriate to provide an appropriate resolution. A delivery scan alone does not prevent you from contacting us about a genuine delivery concern.

8. INCOMPLETE OR INCORRECT ADDRESS, FAILED DELIVERY, AND RETURNED PARCELS

If a package is returned because the shipping address is incomplete or incorrect, delivery attempts failed, the package was refused, or it was not collected, please contact info@cozygardenn.com with your order number and relevant details. We will review the tracking information and explain the available resolution.

If re-shipping is available, we will disclose the actual re-shipping fee, if any, before charging it and obtain your approval. No re-shipping fee will apply where the return resulted from our mistake. Any refund, including whether a refund is available for the particular outcome, will be explained before it is processed. Do not send a parcel to the registered office; it is not a return warehouse.

9. CONTACT

For shipping questions, email info@cozygardenn.com.

Registered Office / Company Address
Adslion media Limited
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG

This registered office is not a return warehouse.