Return Policy

RETURN POLICY

Effective Date: September 4, 2026

This Return Policy applies to purchases made through cozygardenn.com, which is owned and operated by Adslion media Limited.

1. ORDER CANCELLATIONS

You may request cancellation by emailing info@cozygardenn.com within 24 hours after order confirmation. A request is timely only when it is received within that period. If accepted, we will issue a full refund to the original payment method. After this deadline, the return process below applies.

2. RETURN WINDOW AND ELIGIBILITY

You may request a return within 30 calendar days after delivery. To be eligible, an item must be unused, in the same condition in which you received it, and returned with its original packaging. Please provide your order number or proof of purchase with your request. All returns require prior authorization.

3. HOW TO REQUEST A RETURN

Before sending an item back, email info@cozygardenn.com with your order number, the item or items you wish to return, and the reason for the request. Please include clear photos or videos when an item is damaged, defective, incorrect, incomplete, or materially different from its description.

If your return is approved, we will provide the appropriate authorized return address and return instructions. Do not send an item to the manufacturer, to our registered office, or to another address without authorization. Returns sent without prior authorization may be delayed while we review them.

4. RETURN SHIPPING COSTS

For preference-based returns, such as where you change your mind or select an unsuitable item, the customer is responsible for return shipping costs. We do not charge a restocking fee.

If an item is damaged, defective, incorrect, incomplete, or materially different from the product description, contact us promptly. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. No restocking fee or customer-paid return charge applies to a verified merchant-caused error.

5. EXCHANGES

If an exchange is approved because an item is damaged, incorrect, incomplete, or otherwise materially different from its description, we will confirm the resolution in writing. A return is not required where the item was not received or where we state in writing that a return is unnecessary. For an exchange requested for a preference-based reason, the original item must be returned in accordance with our authorized return instructions before a replacement is sent. Exchanges remain subject to product availability. If a replacement is unavailable, we will offer an appropriate refund or other resolution in writing.

6. INSPECTION AND REFUNDS

After an authorized return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5 business days after receipt and inspection. Your bank, PayPal, card issuer, or other payment provider may need additional time to post the refund.

7. REFUND COVERAGE

Approved refunds cover the purchase price of the eligible returned item or items. Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Any refundable taxes will be handled in accordance with applicable law. Refunds are issued to the original payment method within 5 business days after the authorized return is received and inspected.

8. MISSING OR INCOMPLETE ITEMS

If an item is missing from your order, contact info@cozygardenn.com with your order number and clear photos or video of the package and its contents where available. After review, we will provide a replacement or refund for the missing item. You will not be asked to pay return shipping for an item that was not received.

9. CONTACT AND COMPANY INFORMATION

For cancellation, return, exchange, or refund questions, contact info@cozygardenn.com.

CozyGardenn is owned and operated by Adslion media Limited.
Registered Office / Company Address:
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG

Our registered office is not a return warehouse. The authorized return address is supplied only after a return request is approved.